Get Into Tech Support with Vodafone!

Are you between 18 - 30 years old and interested in acquiring knowledge and work experience in the Customer Technical Support sector?

Apply now for the Get Into Tech Support free training programme and have the competitive advantage of being considered for 20 job openings currently on offer by Vodafone Greece at its customer technical support centre!

Main Duties and Responsibilities of those who will be hired:

  • manage technical problems for landline, Internet and IPTV clients
  • information on pending cases in settlement process.

Interested in applying?

As a candidate you should have the following requirements:

  • IEK / TEI degree in IT and telecommunications will be considered an asset
  • Very good knowledge of Greek and English, written and spoken, is required
  • Landline Technical Knowledge (VOIP & POTS)
  • Technical knowledge of Internet configuration and equipment
  • Basic Internet Equipment Connection Skills
  • Experience in telephone customer service is an asset
  • Ability to communicate effectively
  • Decisive, organised, proactive approach

Apply now!

  • Receive free training, from top trainers, focusing on practical skills required for sector-specific jobs.
  • Improve your soft skills, strengthen your professional profile while building your confidence.
  • Develop interview skills and build a strong CV.

All participants will be considered by Vodafone Greece for job openings at the Technical Support centre.

Apply now and get experience with Get Into from one of the leading companies in the Customer Tech Support Sector.

Prince’s Trust in brief

The Prince’s Trust, founded by HRH The Prince of Wales in 1976, supports disadvantaged and vulnerable young people into education, employment or training. During the past 43 years, it has helped over 950,000 young people to transform their lives

Your details

Education

  Languages

Knowledge of Greek (writing & speaking)

Excellent - C2Good - B2Elementary - A2None

Knowledge of English (writing & speaking)

Excellent - C2 (Proficiency)Good - B2 (First Certificate or equivalent)Elementary - A2None

  Basic Internet Equipment Connection Skills

ExcellentGoodMediumLittleNot at all

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What kind of job?

About you

Do you consider yourself?

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Military service

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Get Into Greece!

The Get Into in Greece for second consecutive year!

In Greece, for the first pilot year, the Get Into programme was implemented with Vodafone, Goldair, Avin, and Aegean with impressive results, since the 100% of the beneficiaries who completed the training were offered a job.

Who implements it?

In Greece, the project is implemented by Prince's Trust International and S.E. knowl for Education and Lifelong Learning, with the collaboration of large companies in Greece, from many different sectors.

How does it work?

The programme directly links training with real market needs. In collaboration with large companies in Greece that have available job openings, Get Into provides training from qualified professionals and VET trainers that will help participants develop the necessary soft and hard skills that employers seek today.

3 out of 4 young people who are supported by the Prince’s Trust go on to work education or training after completing a programme.

Why is it successful?

  • Targets skills shortages in specific employment sectors
  • Involves employers in the development and delivery of the programme
  • Provides young people with the skills and experience needed to move into a specific sector and secure sustainable jobs
  • Fosters relationships between employers and training providers
  • Helps change young lives by giving them the first foot on the employment ladder
  • Makes a difference to the local community by providing support, training and job opportunities

Programme Cycles

4th Cycle: Get Into Customer Service with AEGEAN

The fourth cycle of the Get Into programme run in collaboration with AEGEAN and offered young people free training in the soft and hard skills that a successful Call Centre Agent have, as well as on-the-job training opportunities for the participants.

3rd Cycle: Get Into Customer Service with AVIN

The third cycle of the Get Into programme run in collaboration with AVIN and offered young people free training in the soft and hard skills that a successful Pump Attendant must have, as well as on-the-job training opportunities for the participants.

2nd Cycle: Get Into Tourism Customer Service from Goldair

Τhe second cycle of the Get Into programme, was implemented in collaboration with Goldair Handling, and offered young people free training in the soft and hard skills that a successful Check In Agent must have.

1st Cycle: Get Into Sales from Vodafone

The first cycle of the innovative Get Into programme started with Vodafone Greece, focusing on Sales and offering all praticipants courses on hard skills and the unique opportunity for on-the-job training.


Programme Partners

Prince’s Trust International is a champion of young people. Founded by HRH The Prince of Wales in November 2015, we share the successful programmes and expertise of The Prince’s Trust which, for over 40 years, has helped over 870,000 young people to transform their lives in the UK. We work in partnership with organisations around the world to support local delivery of programmes to help young people aged 13-30 into work, education and training. Our youth programmes create opportunities for young people to thrive, helping them to increase in confidence and build on their skills and experience. We achieve this objective by posting expert staff to assist with the delivery of initial pilot programmes, tailoring our programmes to the local need, and providing ongoing support to enable sustainable future delivery.
The Bodossaki Foundation is one of the most respected privately owned public-benefit organisations in Greece. It was established in 1972 by Prodromos - Bodossakis Athanassiades, who decided to donate his entire fortune in order to promote the provision of health care, equality of opportunity, education, scientific progress and the protection of the environment. The Bodossaki Foundation has deep knowledge of the non-profit sector in Greece and has managed since its inception more than €400m that has been spent placing great emphasis on decreasing inequality of opportunity; on contributing to the education of young people; on improving medical and research infrastructure and on promoting environmental protection.
The Foundation also supports the work of NGOs that treat socially vulnerable groups and has lately set the strengthening of civil society as one of its primary objectives.
In just 6 years, S.E. knowl has offered free education and skills training services to 4.000+ people and has (co)organised free interactive educational and skills seminars for 6.000+ beneficiaries (vulnerable social groups). We develop prototype educational and training content and online platforms on various knowledge areas #soft and transversal skills #cross-functional skills #digital skills #start-ups evolution #business plans #mentoring-coaching #design thinking #job. Our works empower people in need, regardless of race, age, gender, religion, sexual orientation, political leanings, professional and personal background. We put special emphasis on people Not in Education, Employment or Training (NEETs),
unemployed, women, people with reduced economic ability excluded from the learning processes and/or with limited skills, refugees, startuppers, to name but a few. We bring together and closely collaborate with the European academia, industry, labour market and civil society, via an open participatory network. Many of our numerous European projects on VET have been distinguished as Best Practices and in 2016 we got awarded at the Education Business Awards for the Professional Skills Accelerator “Mellon” that has improved the lives of hundreds via upskilling and job obtaining. Our team stands out for the complementarity of knowledge, experience and skills of its people, and is characterized by common will, commitment, autonomy, reliability and mainly by its ethos.

Employer Partners

AEGEAN-OA

Aegean Airlines, a member of Star Alliance, is Greece’s largest airline providing ever since its inception in 1999 until today, full service, premium quality short and medium haul services. In 2013 AEGEAN acquired Olympic Air; as a result passengers now have increased flight frequencies and connections as well as improved accessibility to Greece’s islands, including some of the most remote ones. Total traffic of both companies reached 13.2m passengers in 2017.

AEGEAN invests on strengthening its international presence and on supporting the Greek tourism both in Athens and in regional airports.

The company´s summer 2018 timetable includes a network of 153 destinations, in 44 countries in total. The flights are being performed with one of the youngest fleets in Europe, comprising of 61 aircraft.

In June 2018 AEGEAN signed a Purchase Agreement with Airbus, for the order of up to 42 new generation aircraft of the A320neo family. The investment is valued at 5 billion USD at list prices, and it is the largest private investment in Greece. The new aircraft facilitate the offer of new services to passengers, as well as increased range capabilities for expansion to new destinations and markets.

The Company has been honored with the Skytrax World Airline award, as the best European regional airline in 2018. This was the 9th time AEGEAN received the relevant award. Among other distinctions, AEGEAN captured 5th place, for the second consecutive year, in the world's 20 best airlines list (outside the U.S.) in 2018 Readers' Choice Awards survey of Conde Nast Traveler, with more than 429,000 travelers taking part in the survey. The distinction’s citation noted that, among other positive remarks, “Although it doesn’t yet fly across the pond, its affiliation with Star Alliance gives it a wider global reach. AEGEAN is known for its professional, friendly staff, and in the coming years, plans to add new markets”.

AVIN OIL

AVIN, one of the top companies in the Greek petrol market, was founded in 1977. Following a successful course, today AVIN has more than 200 employees and operates a network of 500 retail stations all over Greece. Motor Oil Hellas, one of the largest refineries in Europe is the exclusive supplier of AVIN’s products, guaranteeing maximum safety and quality.

AVIN’s product portfolio covers a wide range of high quality fuel and lubricants designed to satisfy both consumer and business needs.

From the very beginning of the company’s operation, until nowadays, AVIN is guided by an anthropocentric philosophy, guided by respect and consistency towards consumers.

Our everyday mission is to address our clients’ current and future needs, employing a “best practice” strategy that applies to each pillar of our business: AVIN’s retail & B2B.

The top quality products, the powerful network, the competent personnel and the “always on time” delivery, are some of the reasons that have granted AVIN’s clients prime preference.

AVIN’s course of action is directed by values that continuously promote respect towards people and the environment.

In order to offer safe products and reliable services, the company has developed a series of standardized policies and procedures that constitute AVIN’s “Health, Safety and Environmental Protection” principles.

Always functioning according to official regulations and rules imposed by the Greek and European legislation, AVIN creates and continuously implements all up-to-date methods to achieve maximum safety, accident prevention and environmental protection. As a result, the continuous implementation of a systemic management regarding Health, Safety and Environmental Protection has declared AVIN as one of the safest companies in the industry.

With a strong sense of responsibility and a continuous commitment to our vision and principles we are offering products and services to satisfy our customer’s needs.

Address: Hrodou Attikou 12A, 15124 Marousi, Athens, Greece

Phone number: +30210 8093500, Fax: +30 210 8093555

Click here to visit our website

Goldair Handling provides ground handling services for passengers, aircraft and cargo. The company’s customers are primarily commercial airlines, general aviation companies and cargo transport companies.

Goldair Handling is currently active in three countries (Greece, Cyprus and Bulgaria), with operations deployed in 31 airports in total. These comprise 26 airports in Greece, two airports in Cyprus (Larnaca, Paphos) through Louis Goldair Services (LGS,and three in Bulgaria (Sofia,Burgas and Varna),through its subsidiary Goldair Handling Bulgaria.

Goldair Handling has also developed new partnerships, by providing consulting services and transferring its know-how with specialized personnel, focusing primarily on emerging markets. A recent example is the company’s successful partnership with ICAS, a company operating in the Ethiopian airports of Addis Ababa and Dire Dawa.

Goldair Handling acknowledges that the key pillar ofits success and growth across all sectors of activity, are its people.

Goldair Handling employees create value not only for the company itself, but also for its customers. This is why the company supports a workplace culture in which employees feel valued and secure in terms of employment, providing them with excellent working conditions and continuous development of both their technical competencies and their personal and social skills, and cultivating a workplace culture of team spirit, mutual respect and dedication.

In order to offer a valuable work experience, Goldair Handling is guided by the following behaviours that motivate the actions and activities of its employees:

  • Promptness/Flexibility: I react promptly and effectively to challenges
  • Consistency: I am consistent in my actions and commitments
  • Teamwork: I am an essential part of the team
  • Respect: I respect the opinion and the work carried out by each one of us

Vodafone Greece is a member of Vodafone Group Plc, one of the world’s leaders in telecommunications, with a strong presence in the country’s mobile, fixed and internet market. Since 1992, Vodafone has been driving the market forward and contributing to innovation, having invested more than 1.5 billion euro in the last seven years. Vodafone offers total communications solutions that reliably support the daily needs of consumers and businesses through innovative products, comprehensive services and excellent support. Also, as a responsible corporate citizen, Vodafone Greece responds to current challenges and remains committed to the principles of Sustainable Development.

Vodafone Greece owns one of the largest private fiber-optics networks in Greece and continues to enhance its fixed telephony and Internet services with new possibilities that empower customers. In addition, Vodafone constantly expands its mobile network with extensive 3G and 4G coverage and 4G+ services, offering high speed, quality and reliability, combined with HD Voice technology for crystal clear sound.

Vodafone is recognised as an experienced and innovative partner that addresses current communication needs with high-quality and innovative solutions and excellent customer services. Vodafone shops offer the best retail experience through a growing network around Greece. A unique reference point for anyone wishing to get a first look into the latest 4G smartphones, tablets and accessories, the Vodafone Internet Team helps customers get familiar with mobile internet and its latest applications.